Disjoncto
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Privacy policy

Last updated: 12 November 2026

Disjoncto is designed to work on your device, not on our servers: without an account and without the cloud, no personal data is sent to us. This page explains, in plain language, what we process when you use an account, the cloud, AI or make a purchase.

Data controller

Novadesko SRL, Rue de Boussoit 4, 7110 Maurage (La Louvière), Belgium, CBE BE 1018.192.568. For any question about your data: privacy@novadesko.com or hello@disjoncto.com.

What stays on your device

Plans, electrical points, circuits, distribution boards, diagrams, calculations, RGIE checks and documents are created and stored locally, in the app or in your .djx files. Without an account or the cloud, they never leave your device.

Data we process

  • Account: email address, display name, password (stored hashed), passkeys, Apple or Google identifier if you use them, language, security settings.
  • Licence and purchases: plan, status, expiry dates, licence keys and their history, activated devices (model, operating system, hashed device identifier), store receipts. Payments are processed by Stripe, Apple or Google: we never receive your card details.
  • Cloud (optional): your projects, encrypted, for synchronisation and team sharing. We see metadata (project name, size, dates, members) but the content is not used.
  • Team: email addresses of invited members, roles and log of shared changes.
  • AI and plan recognition (optional, at your request): the photo, scan or text you submit is sent to the model provider to produce a suggestion (walls, rooms, devices). It is processed only for the duration of the response and is not used to train models. Avoid including unnecessary personal data.
  • Support: the messages, attachments and projects you choose to send us.
  • Technical logs: requests made to our servers (date, IP address, API endpoint, response code, app version), for security and diagnostic purposes.
  • Website: no data is collected before you make your cookie choice. Audience measurement, if you accept it, is anonymous.

Purposes and legal bases

  • Creating and managing your account, activating and verifying your licence, synchronising and sharing your projects: performance of the contract.
  • Invoicing, keeping accounts, responding to requests from authorities: legal obligation.
  • Securing the services, preventing fraud and abuse, improving the app using aggregated statistics: legitimate interest.
  • AI plan recognition, website audience measurement, informational emails: consent, which can be withdrawn at any time.

Recipients and processors

Hosting by IONOS (European Union); payments by Stripe, Apple and Google; transactional emails sent from our own servers; the AI model provider for the features you trigger. All are bound by a GDPR-compliant data processing agreement. Where a provider processes data outside the European Union, the transfer relies on an adequacy decision or on the European Commission's standard contractual clauses. We do not sell or rent your data.

Retention periods

  • Account and cloud projects: for as long as the account is active, then deletion within 30 days of its closure (backups purged within 90 days).
  • Invoices and payment data: 7 years (accounting obligation).
  • Hashed device identifier linked to a licence: duration of the licence, then 12 months for anti-abuse purposes.
  • Technical logs: 12 months at most.
  • Data submitted to the AI: not retained after the response.
  • Support messages: 3 years after the request is closed.

Security

Encryption in transit (TLS) and at rest, hashed passwords, two-factor authentication available, limited and logged internal access, encrypted backups. No system is infallible: please report any vulnerability to security@novadesko.com.

Your rights

You can at any time access your data, rectify it, erase it, request its portability (.djx or JSON export), restrict or object to processing, and withdraw your consent. You can delete your account directly in the app (Account › Delete my account) or on request. Write to privacy@novadesko.com; we reply within one month. You may also lodge a complaint with the Data Protection Authority (APD), Rue de la Presse 35, 1000 Brussels, autoriteprotectiondonnees.be.

Minors

Disjoncto is intended for professionals and adults. We do not knowingly create accounts for anyone under 16.

Changes

This policy may evolve with the app. The update date appears at the top of the page; significant changes are announced in the app or by email.